How do you keep employees happy and stop staff turn-over? Is it money? Is it the right work atmosphere? There are so many answers to this question. Unfortunately you can't predict how an employee will work out by looking at them. Wouldn't it be great if you could. The interview process is exhausting. This article has some great tips on how to give your staff reasons to come to work and do a great job. Try them out and see if they work for your restaurant.

With the right employee incentive program, operators can improve turnover and motivate employees to do their best.

The quick-service industry is notorious for its 100-percent-plus turnover levels. But with the costs of hiring and training new employees—both in money and time—stealing precious resources away from operators in a still-lagging economy, many are relying on employee incentive programs to keep their crew around.
 
Many operators are finding that such programs can address not just turnover, but also a range of personnel issues, such as attendance problems, customer service levels, and even average ticket size.
 
One popular way to encourage store employees to be consistently sharp, experts say, is the tried-and-true mystery shopper. The program is widely used by quick serves, but it’s how companies structure the rewards that determines long-term success.
 
“We use the information gathered from our third-party mystery shoppers to create weekly, monthly, and quarterly rewards programs for our hourly level staff members,” says Molly Catalano, director of communications and marketing at Lorton, Virginia–based Five Guys Burgers and Fries. “We reward the top 200 restaurants in the system for that week.”

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